• Listen to our site with Browse Aloud Plus. For more information click here.
  • Are you missing out on unclaimed benefits?. For more information click here.
  • Introducing our new text messaging service for tenants. For more information click here.
  • GDPR becomes law on 25 May 2018. For more information click here.
  • Great children's artwork unveiled at our new Whitewell apartments. For more information click here.

Welfare Reform

Welfare reform will result in a wide range of changes to the social security system. Some current benefits will cease to exist and new benefits and payment systems will be introduced.

If you need advice about Welfare Reform you can contact the independent Welfare Changes Helpline - Freephone 0808 802 0020


Unclaimed benefits? Make The Call 

Are you getting all the money you’re entitled to, or could you be entitled to more? It’s easy to find out – Make the Call free to the Benefits Advice Line on 0800 232 1271 to find out if you’re missing out.  Alternatively, text CHECK to 66101 and an advisor will call you back. All calls are confidential and a friend or relative can even make enquiries on your behalf. Find out more by clicking on the banner below


Universal Credit

Universal Credit is a single benefit for people aged 18 to 64 years old paid to each household. It will replace the following means-tested benefits:

• Child Tax Credit;
• Working Tax Credit;
• Housing Benefit;
• Income-Related Employment and Support Allowance;
• Income-Based Jobseekers Allowance;
• Income Support.

In Northern Ireland the payment of Housing Costs will be directly to landlords and fortnightly payments rather than monthly payments as seen in England, Scotland and Wales.

The introduction of Universal Credit commenced in September 2017.

Online applications

New claims for Universal Credit, Housing Benefit and Rate Relief are being made online, and all subsequent contact regarding the claim will be conducted online.

Online applications for Universal Credit and Rate Relief were also launched in September 2017.

During this time of significant change to the welfare system, we are constantly seeking to improve the ways in which we can support and provide information. We were pleased to introduce a new Welfare Advice service in 2017, recruiting aWelare Advice Officer to provide expert help and advice in the areas of benefit, debt and employment. Many  of our tenants have benefitted from this free, impartial, help and advice service since it was introduced.

We have introduced some new material for download (below) and are working on a new Money Adice section of this site which will be completed in 2018.

Benefit Cap - click HERE  to view/downoad our leaflet

Bedroom Tax - click HERE  to view/download our leaflet

Universal Credit - click HERE  to view/download our leaflet

We have also produced a guide to explain what you need to know about Universal Credit - HERE

For further detailed, up to date information, please click on the links below, (please note these are external links which will take you away from this site).


NI Direct - Government Services

NI Housing Executive

Department for Communities

Have a question? Click here to get in touch!