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Tenant Involvement

We believe that our tenants and residents are the best people to tell us about the things which matter most to them and we are committed to ensuring that our residents can engage with us so that together we can improve services. This commitment has been at the heart of a number of initiatives in recent years as we seek to build on a healthy foundation of engagement.

We have a Community Team, including a Senior Tenant Engagement & Community Services Officer and two Community Involvement Officers (CIOs) who work closely with our Housing Officers and Community Assistants to help deliver a whole range of activities, events and classes to communities right across Northern Ireland and help support a greater level of resident involvement. Training and education, arts, culture, health and wellbeing, fun days and environmental awareness - young and old are involved, lots of fun is had along the way and new friendships are made.
Check the latest Community Involvement Calendar for events in your area.

CIOs have been working to set up Regional Panels across NI and would love to here from tenants with an interest in joining.
Regional Panels are a recent addition to our menu of involvement options. You can view the full menu of involvement methods in our Tenant Engagement leaflet The Panels meet together informally, four times in the year in a variety of interesting venues, with a range of themes and guests.
Tenants are encouraged to contribute whilst having fun. Travel expenses are covered and the meetings usually start with coffee/tea and end with lunch.

Tenant Scrutiny

What is it ?

Tenant scrutiny is more than just another tenant participation activity. It is a way of giving tenants greater influence and the ability to hold their landlords to account by exercising more power over the business decisions, governance and performance of their landlord

Tenant involvement in the scrutiny of a landlord’s performance is rooted in the principle that landlords take account of the following

  • Tenants’ priorities and needs
  • Involving tenants in setting policies and standards
  • Taking tenants’ views into account before decisions are taken
  • How to support tenants to hold their landlords to account

Tenant scrutiny gives tenants an active stake in the running of their landlord’s business rather than just being recipients of services. It enables staff and tenants to work in partnership to achieve better performance and improved outcomes.

How can I get involved ? 

We have a core group of people involved and we are currently looking for more tenants who would be interested in being part of the scrutiny process. It is a great chance to talk with other tenants & staff about the things that matter to you and about how we provide our services. You can help us create changes for the better.

We can provide help with training and will meet reasonable expenses such as travel costs.

Why not join us today? 

For more information or to discuss any community topics, please contact:
Margaret McLaughlin 02871360015
Tenant & Community Engagement Strategy

We recently published our latest Community Involvement Strategy, setting out our commitment to resident and community involvement and included an action plan for bringing about a more dynamic and inclusive community involvement programme across the whole of Northern Ireland. Our Community Involvement work is overseen by our Director of Homes and Communities who, along with members of the Homes & Communities Team has produced our new Strategy document - Tenant & Community Engagement Strategy. You can view the document HERE.

Support for Community Activities

We have a budget set aside to support Community Involvement initiatives.  Our Aim is to support and increase the type and number of activities based at our schemes which promote a community spirit and provide benefits to residents.

Download a copy of the Application Criteria and speak to our Community Team if you need support for projects.

Have a question? Click here to get in touch!