• Listen to our site with Browse Aloud Plus. For more information click here.
  • Are you missing out on unclaimed benefits?. For more information click here.
  • Introducing our new text messaging service for tenants. For more information click here.
  • GDPR becomes law on 25 May 2018. For more information click here.
  • Great children's artwork unveiled at our new Whitewell apartments. For more information click here.

Housing Policies and Procedures

To ensure that our services meet customer needs, legislative requirements and regulations, Habinteg's services are delivered in line with set policies and detailed procedures.


Anti-Social Behaviour Policy

Income Recovery Policy

Resident Involvement Policy

Right to Compensation Policy

Right to Repair

Statutory House Sales Scheme

Tenants' Guarantee Compensation Policy

Use of Common Room

Your Right to Know

Rechargeable Repairs Policy

Tenancy Fraud Policy


Policy Review
Our policies provide consistent and comprehensive guidance and are reviewed on a regular basis in consultation with customers and other stakeholders.


Have a question? Click here to get in touch!