Announcements

  • Listen to our site with Browse Aloud Plus. For more information click here.
  • We are celebrating Customer Service Excellence success. For more information click here.
  • We are now a JAM Card friendly business. For more information click here.
  • New year, new decade, new homes. For more information click here.
  • For the latest information and advice regarding Coronavirus (covid-19). For more information click here.

 

Covid-19 (Coronavirus)
In response to Covid-19 (Coronavirus) and following Government guidance for businesses in Northern Ireland, Habinteg Housing Association (Ulster) Ltd has implemented a number of measures from Friday 20 March which will remain in place until further notice.

Staff
The majority of our office based staff have been redeployed to work from home, including those who are categorised as vulnerable. A number of staff members are, until further notice, working from the office locations and following strict rules of hygiene and social distancing guidelines. All non-essential appointments, meetings and home visits have been cancelled.

Offices and Community Hubs
Our offices and reception areas in Holywood and Derry/Londonderry along with scheme offices, Community Hubs and communal facilities at Sheltered Schemes across Northern Ireland are closed to the public until further notice. In order to ensure Health and Safety measures for tenants, staff and contractors, we are reducing face-to-face contact to the absolute minimum required to continue delivering core services.

Housing with Support
All properties owned by Habinteg providing specialist Housing with Support services are managed by Partner Organisations. Please contact each organisation directly for their own guidance regarding visits and access. A list of our Supported Housing schemes can be accessed HERE, with links to each organisation website.

Repairs
Our Asset Management team will be facilitating an URGENT and EMERGENCY REPAIR SERVICE only. In order to comply with current guidance, we will be implementing risk assessments prior to undertaking work and will need to carry out checks ahead of visiting any home or scheme. This will include asking a number of questions before we make a decision to complete a visit. Please do not be offended by this, our staff and our tenants and residents health is of paramount importance to us.

Planned Maintenance Works
All Planned Maintenance Works have been postponed. This includes heating upgrades, windows, doors and kitchen replacement programmes, insulation works and repaint schemes. Any works which have commenced, including kitchen replacements will be completed as soon as is possible within current government guidance. Please be assured that the safety and well-being of tenants, staff and contractors is of the utmost importance to us.

Rent Payments
Customers facing financial difficulties as a result of the on-going emergency should call our offices for further advice. We have a advice and support system in place for anyone suffering financially as a result of job loss, and we are committed to ensuring people maintain their home, regardless of circumstances during this period.

If you need to speak to us, or ask a question, please use link below or call our offices, as per the information on our contact page HERE.

For our latest Customer Bulletins, please access our Latest News HERE

Tenants displaying symptoms of COVID-19
Any tenant displaying symptoms of the virus MUST follow the official advice regarding isolation. We also ask that you inform us of this, to ensure safety measures for other tenants, staff, contractors and visitors to your home.
For the latest public information regarding the outbreak in Northern Ireland please go to www.publichealth.hscni.net/news/covid-19-coronavirus 

Have a question? Click here to get in touch!