In response to Covid-19 (Coronavirus) and following Government guidance for businesses in Northern Ireland, Habinteg Housing Association (Ulster) Ltd has implemented a number of measures which will remain in place until further notice.
The majority of our office based staff have been redeployed to work from home and are covering all core duties and providing essential services from remote working environments, in line with Government guidance. Appointments, meetings and visits are being carried out virtually except in certain circumstances, in accordance with strict Health and Safety guidelines. We appreciate your patience and understanding while these working conditions remain in place. A limited number of staff members are based in the office and when calling the office, please note the following:
Enquiries are being picked up by administrative staff members and distributed to the relevant member of staff for response. Postal correspondence is likewise being redirected and forwarded to the relevant Team or Staff Member. We will endeavour to respond in accordance with our usual standards of service but please be aware that there may be some delay in response due to the nature of current working conditions.
Offices and Community Hubs
Our offices and reception areas in Holywood and Derry/Londonderry along with scheme offices, Community Hubs and communal facilities at Sheltered Schemes across Northern Ireland are closed to the public until further notice. In order to ensure Health and Safety measures for tenants, staff and contractors, we are reducing face-to-face contact to the absolute minimum required to continue delivering core services. Visits to offices are by appointment only and subject to Health and Safety measures.
Housing with Support
All properties owned by Habinteg providing specialist Housing with Support services are managed by Partner Organisations. Please contact each organisation directly for their own guidance regarding visits and access. A list of our Supported Housing schemes can be accessed HERE, with links to each organisation website.
As of 27 July 2020 our Asset Management Team have commenced EXTERNAL ROUTINE repair requests as well as the ongoing URGENT and EMERGENCY REPAIR SERVICE.
INTERNAL ROUTINE repairs are being facilitated in a phased return from 10 August 2020. Due to various constraints in relation to the current Covid19 circumstances, we cannot guarantee that repairs will be completed within our repair response times, but we will endeavour to get repairs completed as quickly as we possibly can. In order to comply with current guidance, we will be implementing risk assessments prior to undertaking work and will need to carry out checks ahead of visiting any home or scheme. This will include asking a number of questions before we make a decision to complete a visit. Please do not be offended by this, our staff and our tenants’ and residents’ health is of paramount importance to us. We appreciate your patience and understanding during this time.
Planned Maintenance Works
All Planned Maintenance Works were postponed during the lockdown. This work includes heating upgrades, windows, doors and kitchen replacement programmes, insulation works and repaint schemes. We are happy to confirm that we have resumed work with our contractors to commence Planned Maintenance Works from Mid-August. We will be in touch with tenants where planned maintenance works are due to take place in your home. Any ongoing works which have commenced, including kitchen replacements will be completed as soon as is possible within current government guidance. Please be assured that the safety and well-being of tenants, staff and contractors is of the utmost importance to us.
If you need to speak to us, or ask a question, please use link below or call us, all contact info HERE.
Tenants displaying symptoms of COVID-19
Any tenant displaying symptoms of the virus MUST follow the official advice regarding isolation. We also ask that you inform us of this, to ensure safety measures for other tenants, staff, contractors and visitors to your home. We advise all tenants to download the Stop COVID NI contact tracing app.
For the latest public information regarding the outbreak in Northern Ireland please go to www.publichealth.hscni.net/news/covid-19-coronavirus