Always remember, when you report a repair to us, to provide your name, address, contact details and the nature of the repair. Sometimes an inspection may be required before the repair is undertaken. Not all repairs are given the same degree of priority and, in order for our approved contractors to organise their work, repairs are categorised as follows:
EMERGENCY REPAIRS (e.g. burst pipes and dangerous electrical problems) will be carried out within 24 hours of being reported.
URGENT REPAIRS (e.g. other plumbing and electrical work) will be carried out within 4 working days.
ROUTINE REPAIRS (e.g. repairs to fences, carports and external stores) will be carried out within 20 working days.
We always try to deal with all repairs quickly and within the above response times. Sometimes, however, our contractors may be busier than usual, for instance after bad weather, and there may on occasion be delays. We publish our repair response times for the year in our Annual Report and in our Tenant Newsletter. We also display these response times in the reception areas of our offices.