Announcements

  • Listen to our site with Browse Aloud Plus. For more information click here.
  • Are you missing out on unclaimed benefits?. For more information click here.
  • Introducing our new text messaging service for tenants. For more information click here.
  • GDPR becomes law on 25 May 2018. For more information click here.
  • Great children's artwork unveiled at our new Whitewell apartments. For more information click here.

FAQs

To help you quickly find the information you need, we have gathered here our Frequently Asked Questions. Please click on the relevant question to view the answer.

  • How do I apply for Housing?

  • Can I apply for housing if I live outside Northern Ireland?

  • Can I swap my home?

  • How often do I pay rent?

    Rent is charged on a weekly basis. You can pay weekly, fortnightly or monthly. All monthly payments must be made in advance,( multiply your weekly rent by 4.35 to get the correct monthly rent ).

    There are a range of ways to pay your rent - see Ways to Pay your Rent for more information.

  • How much Notice do I have to give to end my tenancy?

  • How can I make rent payments?

  • How can I check my rent account?

  • Can I get Housing Benefit to help with my rent?

  • What If I Am Having Difficulty Paying My Rent?

  • Can I buy my home?

  • How do I report a repair?

  • Can I keep a pet?

  • How do I make a complaint?

Have a question? Click here to get in touch!