To help you quickly find the information you need, we have gathered here our Frequently Asked Questions. Please click on the relevant question to view the answer.
If you are experiencing difficulties paying your rent you should contact your Housing Officer straight away. Your Housing Officer can advise you on how to manage your debt by explaining how you can:
• make an affordable weekly agreement to clear the rent arrears;
• change your payment method e.g. set up a direct debit;
• apply for Housing Benefit or Rate Relief;
• be referred to the Housing Rights Service, Tenant Debt Advice Service for specialist help.
Under no circumstances should you ignore any rent arrears letters as this could ultimately lead to legal action.
Habinteg has a dedicated team of Housing Officers and if the Officer for your area is not available any of the remaining Housing Officers can provide you with advice and assistance.