The pdf documents on this page are all available to view / download.
If you require any of these documents in an alternative format please contact our offices for assistance.
We welcome your comments on any of these publications.
CUSTOMER INFORMATION
RENT PAYMENT METHODS You will find a link to Allpayments for direct rent payments on our 'links' page.
CUSTOMER SERVICE SURVEY RESULTS 2009 - the results from customer surveys carried out in 2009, reflecting customer feedback on how the Association is performing against its published Customer Standards.
PUBLISHED DOCUMENTS
This is our ANNUAL REPORT FOR 2008/2009 AND BUSINESS PLAN FOR 2009 - 2012 in which you will find a summary of performance for the past year and corporate objectives for the next three years.
We have produced an inaugural CORPORATE SOCIAL RESPONSIBILITY REPORT which provides a comprehensive review of the the Association's work in this area.
We have developed an EQUALITY SCHEME in accordance with our duties under Section 75 of the Northern Ireland Act 1998. The Equality Commission has approved this scheme.
We also have a DISABILITY ACTION PLAN
HABINTEG POLICIES AND PROCEDURES
BUY BACK POLICY ON DWELLING PREVIOUSLY SOLD
